Qu.  What do Primary-Storage.com do?

Ans. We specialise in providing IT storage solutions to small businesses and large corporate enterprises. We also deliver a large range of services from design and installation to support, maintenance and upgrades.

Qu. What sort of experience do you have?

Ans. We have been in business for many years and our roots go back to us being a former division of Fujitsu Services. We are proud to include in our client list many large organisations including Government departments, Ministry of Defence, Royal Navy, Defence partners, schools, colleges and the reseller community.

Qu.  Do you visit customer premises?

Ans.  Of course !  We regularly have meetings at clients’ premises as in many cases it is important to see existing equipment or office layouts before we can produce the design. We also find it of great benefit to meet all the people involved in the project as well as gain a thorough understanding of their business needs and the benefits they are seeking to obtain. 

Qu.  What guarantee do you offer?

Ans.  All hardware we supply is covered by the manufacturers own warranty. However, unlike many of our competitors, we handle any faults or hardware breakdown during the warranty period.  Our high level customer service means we handle the collection and return of faulty hardware to the manufacturer and arrange for replacements (or advance replacements) to be delivered to you.  Clients with Support and Maintenance contracts* will have an agreed service level in place with an engineer delivering a replacement and installing it.

* contracts are an optional extra.

As an ISO 9001 approved company, we only work with similar approved partners to work with us. As such, all installation, configuration and support work carried out by us or one of our partners is guaranteed through us with full after sales support for total peace of mind.

Qu. Are you always competitive?

Ans. The very nature of our work where there are a variety of services, support and product supply means that our role is to add value for our clients and give them real benefits. We look to ensure all work is competitively priced and it is refreshing to know that there are many areas where we do not make a charge, ie. initial meetings, appraisals, draft proposals as well as travelling time for engineers.  We will always produce a written quotation so all parties are very clear about the costs involved and where extra work is involved then we will quote before any work is started and request written confirmation from our clients.

Whilst we may not always appear on face value to be the cheapest for any hardware or components, by factoring in the extra services we offer (sanity check, preconfiguration, pre and post sales support, warranty handling etc), then it is usually very clear hat the total offering is very competitive and very often, with few, if any, competitors.

Qu.  Are you insured?

Ans.  We have full public liability insurance for working on clients' premises and we always check to ensure any of our partners working on our behalf have this as well.

Qu. What makes you different from other companies?

Ans.  A very good question and one which is difficult to answer in a simple FAQ page like this one.  In summary, there are several key areas where we stand out as follows:

Adding Value – this is a major part of our company philosophy and one we always look to provide.  Our objective is to find ways where we can add true value for our clients that in turn will have a major benefit to them. We want to do more than simply do the job in hand and if there is a better way we can deliver the system and it can exceed the original specification or remit then we feel we have delivered on our promise.

Innovation and creativity – there are nearly always more than one way to approach a new project and we aim to put forward several options based on different criteria, eg, cost, performance, return on investment etc.

Dedicated Support – we ensure we dedicate key staff, be it an individual or a team, to a client or a specific project, ensuring there is a continued supply of information and knowledge thus preventing delays or additional costs.

We hope this answers the more common questons but please do not hesitate to contact us on 0845 230 6688 should you have any further questions or wish to discuss a new project or opportunity.

Or alternatively, please use the Enquiry Form.